Stay away from the Shopify apps, you just give them more control over your business. 1. Customer Service Representative Interview. March . New Member 1 0 0. Provide customer service on email, live chat, facebook, Instagram and phone from one place. This hotline will put you directly in touch with our 24/7 Support team who can quickly help you get what . They are constantly seeking opportunities that will bridge the gap between their services and their target audience. Step 3: Scroll down and click to Pause store. Pricing: Free (up to 100 surveys/month) Customer.guru is a little different from the other Shopify customer service apps above. The service charge as well as postage are secured of the complete price of the order. Good customer service helps distinguish your company from your competitors. The toll-free number to contact in the US is 1-888-746-7439, while - if you live abroad - Shopify's international customer support numbers are as follows: Helplama Based in the US, Helplama is amongst one of the best companies that provide outsourced customer service to Shopify businesses. I will provide live support for your business to satisfy customer's queries in professional way. Heath Ceramics San Francisco, CA. A Shopify Plus sales expert will contact you soon. Read more. This site is so frustrating. Growave combines customer loyalty, rewards programs, and social sharing, user generated content (UGC), campaigns, wishlists, and Instagram gallery shopping to accomplish this. These 2 things don't go hand in hand. tech experience, they are awesome to work with!! Growave combines customer loyalty, rewards programs, and social sharing, user generated content (UGC), campaigns, wishlists, and Instagram gallery shopping to accomplish this. The expectation is to provide above and beyond service to the customer while being extremely swift. Customer Service salaries at Shopify can range from $44,406 - $46,677. Customer service app made just for Shopify stores. Manage all channels from one Inbox No more switching tabs to respond to Email, Live Chat, Facebook, Instagram, SMS and WhatsApp. By incorporating this customer service tool, you can boost sales by over 40%. There is a huge number of online store building tools . Outsourcing Pre-Sales Shopify Support. 1. Message us. Richpanel: Customer Service App. One platform with all the ecommerce and point of sale features you need to start, run, and grow your business. Store management (988) Toggle Store management options. Sometimes, outsourced Shopify services are just the thing you need to deliver quality customer service. With the advancements in technology, most business owners are now actively shifting to an online platform. In their own words: "They have a good customer service team, but you don't talk to someone at the company you're buying from - you talk to someone at Amazon. Email templates Customize your automated store emails with the design and language you want. A Shopify customer service freelancer who specializes in email correspondence can efficiently answer a number of email queries related to your services, billing, products, and the like. Shopify customer service live chat. Click Create order . Premium Ultimate Customer Service 24/7. It can also be fully integrated with Magneto and BigCommerce.It provides various customer support solutions such as email integration, autoresponders, ticket management, customer history tracking, request assignment, and more. See All See All. Learn more about sections and blocks. Step 3: Scroll down and click to Close store. 1. This estimate is based upon 25 Shopify Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Gorgias is the only Shopify customer service app that has been specifically designed for Shopify. Customer Service Representative salaries at Shopify can range from $37,732 - $47,165 per year. The new standard in customizability and speed. Respond with context Send us a message. Policy and security 198. Last updated: 10 May, 2022. Tawk.to. 9 Shopify Customer Service Guru interview questions and 9 interview reviews. 5. This means that whatever amount you get after their charges is pure profit. Growave's customer service team is available 24 hours . This is the place to start. Community forums Help Center Contact support Join our growing team We're always looking for hard-working, passionate people to help us make commerce better. See what browsers Shopify supports (opens a new window) Try using a browser that automatically updates, like Chrome (opens a new window), Firefox (opens a new window), Opera (opens a new window) or Edge (opens a new window). Ecommerce Vs Shopify. Compare Packages. Just by the name of it, you can clearly see what this Shopify app is aimed at. Manage Products Add products, build collections, and manage your inventory. 1. 'Customer service is often viewed as a necessary cost of doing business—and nothing more. ADA-Admin. SellerSmile. At the time, Shopify's customer support team was using Assistly, which became Desk.com, and latency issues forced agents to open 5 to 6 tickets at a time to help mitigate slow load times. This customer service tool can increase sales by more than 40%. Fulfillment records 122. LabiDesk is a Help Desk built specifically for Shopify Merchants. 1 click integration. The global e-retail revenues are expected to hit the $6.54 trillion mark . . This is an absolute waste of money. In addition to Live Chat and Email, we are proud to announce that our Support team is now closer to you than ever - by phone! Package. Top 11 customer service Shopify agencies. Sash Bag. We make it easy to insert customer data provided by Shopify. Tidio. Ecommerce Vs Shopify In this Shopify review, I look at one of the most popular online store builders available and how you can implement a genius hack to add in post-purchase upsells to drastically increase Average Order Value (The Key to Scaling Your Business). This again ensures better customer satisfaction and more sales. To help show all the ways you can sell with Shopify, there's a slow animation of three different images: a sleek, white chair being sold on an ecommerce website, the same chair appearing on an online . It was comfortable and done from home over my computer. Stats: 80 Reviews; 5 star . April 18, 2022 Continuously come up first in quite a while of shippers, shopify customer support live chat is the quickest method for interfacing the client service group with vendors who need assistance. It's said to be the closest competitor to players like DelightChat, Gorgias, and Richpanel. All of the Ways to Contact Shopify Customer Service. The dedicated customer accounts portal can be used by shoppers to track and manage orders, manage subscriptions, answer FAQs and contact support. Starting today, Shopify Sellers can reach the Shopify Support team from Singapore at +65 800 852 6699, toll-free! Review the order, make sure that the information is accurate, and then do one of the following: Send an invoice to the customer. See Shopify order history next to each message. "We fell in love with Zendesk . Rating: ⭐ 4.2 out of 5 stars (222 reviews on Shopify app store) Tawk.to is a 100% free live chat app for Shopify. Pricing plans: Basic plan: 350 tickets per month for $60/month Pro plan: 2,000 tickets for $300/month Advanced plan: 5,000 tickets for $750/month If you need advanced CRM features, read our guide to best customer database software.. 4. Best Customer service apps for 2022 on Shopify App Store Customer service 1 - 24 of 925 results Loox Product Reviews & Photos by Loox Beautiful Product Reviews, Photo & Video Reviews and Referrals 4.9 (8682 ) 14-day free trial Automizely Product Review App by Automizely & AfterShip Review Importer, Photo Review Email, Customer Review, Rating 4.9 Managing inventory 359. By entering your email, you agree to receive marketing emails from Shopify. Get high-quality answers to your customer emails and real-time live chats. Basic Customer Service 24/7. This estimate is based upon 3 Shopify Customer Service salary report (s) provided by employees or estimated based upon statistical methods. Customize the checkout experience for your online customers. Despite receiving 167 complaints from both merchants and consumers in the last three years, the Better Business Bureau gives Shopify an A+ rating but notes that "Customer Reviews are not used in . Shopify Community Feedback On My Store Payments, Shipping and Fulfillment Shopify Themes API and SDK Marketing; Support 24/7 Support Shopify Help Center API documentation Free Tools; Shopify Contact Partner Program Affiliate Program App Developers Investors; Quick Links Register Log in A strategic approach to your customer service strategy will define the best place to talk about domain name, billing, or payments. Imagine working in a restaurant or physical retail location and be . Add products to the order, and customize the order. The live chat from Reamaze is one of its main features. Join 850,000+ entrepreneurs and get free, unlimited access to all Shopify Learn resources. Find the answers you need from the Shopify Community or our award-winning support team. But Shopify stands out for its added transaction fees that can take between 2 . You can group your customers who share similar characteristics into customer segments to help you to communicate with your customers more effectively. Your new customer account page will summarize the most important information about your customers, give them the ability to edit relevant information as well as drive repeat sales: Personal information and edit forms Order history Reorder button Address book Change password form Add custom pages of your choice to the menu Recently viewed products >>Increase Sales 15%+ with Post Purchase Upsells  . Get more sales through live chat Chat with website visitors, help answer their questions, make recommendations, share coupon codes and make sales. This Shopify chat app has the best feature: it collects customer information via a pre-chat survey. Sometimes, outsourced Shopify services are just the thing you need to deliver quality customer service. Shopify has extensive help resources in their Help Center. $5. and Shopify, and resolve customer issues related to billing/refunds + Ensure regular and timely . I applied online. SuperLemon makes it easy to add a WhatsApp live chat button on your Shopify site. 4.1. LabiDesk is #1 help desk app for Shopify customer service. But this site does not make it easy to contact Help Desk or Customer Support. Thus began the hunt for a new solution. Payments Manage how your customers can pay for your products and set up Shopify Payments. Operations 327. Business insights 214. Step 5: Select the reason and choose Close. But it is also different in its scope. 82 reviews from Shopify employees about Shopify culture, salaries, benefits, work-life balance, management, job security, and more. Shopify is a web-based platform that enables anyone to start and run an online retail store. Full-Time. When factoring in bonuses and additional compensation, a Customer Service at . Standard Standard Customer Service 24/7. Send a message to our helpful customer service team. 4/ Do not try Shopify Plus! Remote and in control 1,500+ Shopify stores use Richpanel daily. Contact Us — Shopify Contact Got a question about using Shopify? You can influence where your customers go with their questions, whether that's phoning for help or looking at a self-help option. That couldn't be further from the truth. 2. Free interview details posted anonymously by Shopify interview candidates. The best part about this Shopify live . Handled the right way, customer support provides an open and direct line to your customers, which helps you uncover hidden problems and get valuable . Tidio is an all-in-one customer service platform that integrates live chat, chatbots, and marketing automation into a single Shopify app. $25. You can also be assured that your emails will be answered quickly and accurately. Easy setup and powerful features, all without breaking the bank. Richpanel is an end-to-end customer support platform which includes customer portal and agent helpdesk. For every frustrated customer bashing Shopify's service, there's one singing its praises. Store development 193. From your Shopify admin, go to Customers . Richpanel on Shopify App Store. . Shopify customer service live chat. Use drag-and-drop sections and blocks to create custom pages throughout your store without special coding. On your part, you just have to produce a layout, researched Printful's guidelines to make certain the very best high quality, and also submit it to their application or web site. Step 2: Select Account. Tidio Chat - Live Chat & Chatbot App. The best way to contact Shopify support is via phone at 1 (888) 746-7439. You can review all your customers and manage your customer information from the Customers page of your Shopify admin and the Shopify app. SuperLemon - WhatsApp Support. . Tidio. Jun 28, 2021 - Customer Service Representative . Customer Service Associate. . 1. 1. Free interview details posted anonymously by Shopify interview candidates. Locations Track inventory and fulfill orders for multiple locations. In addition to its robust live chat, Re:amaze offers a help desk that can fully integrate your service channels, customer data, ticketing systems, and more to facilitate faster, better service to customers. By incorporating Tidio chat into your store, you can enable your customers to communicate with you in real-time 24/7. Here, are a list of the top 11 customer service Shopify agencies: 1. Tidio makes it easy to access all of your Shopify chat, eMail, and Messenger communications in one place. Richpanel is an end-to-end customer support platform which includes customer portal and agent helpdesk. Re:amaze is a cloud-based live chat and help desk Shopify app aimed at businesses of all sizes in any industry. Come Join Shopify's growing Customer Support team. Richpanel on Shopify App Store. Online Store 2.0. Step 2: Select Account. Try Shopify free for 14 days, no credit card required. In this post, we discuss the importance of adequate customer support for every Shopify store.We also present a review of the best Shopify customer service apps you might want to consider before exploring other solutions.. It won't always be easy, but if you're resourceful, ask questions, and enjoy having genuine human conversations, you may have just found your dream team. Forrester reports that shoppers who chat with a brand not only convert three times as often, but their average cart value is 10%-15% . It's an automatic and accurate way to get a more personal customer experience. DelightChat helps you manage customer conversations for your Shopify store from a single screen. Type. Fulfilling orders 313. Growave is a tool that helps Shopify-based businesses increase customer loyalty, engagement, and conversions. 1. Poor Customer Service: As I've mentioned, opinions on customer service are widely varied. How To Reach Shopify Customer Service Easily. Features. These Shopify updates include: Customer gift cards available to merchants on all Shopify plans New local pickup/delivery options through Shopify POS Extended 90-day free trial for all new sign-ups. Manly Bands - another business built on Shopify - invested in customer service early to disrupt the wedding ring buying experience. We do our best year this year after stopping with them last year. Growave is a tool that helps Shopify-based businesses increase customer loyalty, engagement, and conversions. $60K to $65K Annually. . Outsource your Shopify customer service to our US-based, 24/7 customer support experts. The interviewer was polite and well spoken. 30 mins to go live. Richpanel: Customer Service App. These Shopify updates include: Customer gift cards available to merchants on all Shopify plans New local pickup/delivery options through Shopify POS Extended 90-day free trial for . Tidio brings all your live chat, e-mail, and Messenger communication in one panel for your Shopify store. April 18, 2022 Continuously come up first in quite a while of shippers, shopify customer support live chat is the quickest method for interfacing the client service group with vendors who need assistance. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎06-30-2021 11:25 AM. . Check out this review of the top 4 solutions. The typical Shopify Customer Service salary is $45,356. Expensive, complete waste of time and they will not help you in any way to grow your business. Create Free Account Request a Demo. Pay. Empire comes with flexible, well-designed blocks for images, products, video, quotes, and more. Great support is a competitive advantage. Position Summary As a Customer Service Associate, you'll be responsible for helping customers via . Transaction Fees: Payment processing fees are unavoidable. From $29/month (+ an extra $29 per additional staff user) to $899/month. Stats: 80 Reviews; 5 star . Here, are a list of the top 11 customer service Shopify agencies . Step 4: Confirm your billing cycle details. If you do not see the phone support option appear, then you'll need to use one of the other available support methods. The typical Shopify Customer Service Representative salary is $42,858 per year. I have been receiving Text Messages and Authorisation Codes that are not mine and I want to stop them. Shipping and delivery Shopify Customer Service. It helps your team resolve customer queries seamlessly. Tracking order directly from the live chat embedded on your storefront, submitting a ticket . These Shopify updates include: Customer gift cards available to merchants on all Shopify plans New local pickup/delivery options through Shopify POS Extended 90-day free trial . $55. Step 1: Go to Settings. Tidio is the customer's go-to person to answer all queries. The Best Shopify Customer Support Apps: Explained. For support requests that require more in-depth attention than what a knowledge base or email chain can provide, Shopify's agents are on the other end of the phone 24/7 to help out. It was efficient and precise. Tidio acts as a go-to assistant to solve and responds to all customer queries. How to Cancel Shopify Subscription. NOTE: If you're looking to contact Shopify customer support, you can contact the support team directly at this official link. Key features of the app: Reamaze is another great Shopify customer service app for ecommerce brands. Click a customer name. These Shopify updates include: Customer gift cards available to merchants on all Shopify plans New local pickup/delivery options through Shopify POS Extended 90-day free trial for all new sign-ups —30+ days ago. It is not limited to just e-commerce—users can also create an online blog with Shopify themes available for free. For starters, there is a free version - up to 100 surveys a month. Finding a time was easy. | Shopify Careers Keep it real It's not just tech support, it's people support. SellerSmile started as a customer service team for Amazon sellers but now has expanded to Shopify, eBay, Walmart, and more. With live talk, Shopify client assistance specialists can respond to your inquiries concerning presumably . Looking for an efficient Shopify customer support app? Free onboarding. Shopify's data shows businesses that respond to a customer's chat within five minutes are 69% more likely to get a sale. Shopify Customer Service Hi, I am debating integrating a Shopify store for my retail business but have many questions before I move forward. By incorporating Tidio chat into your store, you can enable your customers to communicate with you in real-time 24/7. Tidio is an all-in-one customer service platform that integrates live chat, chatbots, and marketing automation into a single Shopify app. . Customer Service. 4.1. Report job. Customer service training can help you ensure that you build positive and long-lasting relationships with your customers. It helps your business flourish and boosts revenue as well. With live talk, Shopify client assistance specialists can respond to your inquiries concerning presumably . The dedicated customer accounts portal can be used by shoppers to track and manage orders, manage subscriptions, answer FAQs and contact support. Shopify Inbox by Shopify Connect with customers and drive sales with chat- for free 4.2 (712 ) Free Loox Product Reviews & Photos by Loox Simplr can be up and running for your ecommerce site . With you wherever you're going. From first name to shipping address, directly into each customer interaction. 3177 419 701 09-13-2021 03:47 PM @shamila Phone support is available based on volume and only when you're logged into your Shopify store. A Shopify Customer Service in your area makes on average $43,336 per year, or $1,002 (2%) more than the national average annual salary of $42,334. Learn customer service -One of the most important factors in achieving success as an ecommerce business is customer satisfaction. Gorgias customer service is above and beyond the standard. If nothing in their help articles answers your questions, they also have a staff of support reps available to help out 24/7. Take that how you will. 4 Likes. Contacting Shopify is almost impossible. How to Contact Shopify Customer Support. You can use the included live chat for customer support, send automated & manual abandoned cart recovery, order and delivery notifications and more. Kustomer. Shopify Photos + Add Photo. I interviewed at Shopify (Calgary, AB) in Aug 2021. Kustomer is an omnichannel customer service platform that helps to overcome daily challenges of customer support by keeping the process well-organized. Use the Shopify app on your smartphone to update your store, manage inventory, fulfill orders, and contact a customer. Growave's customer service team is available 24 hours . Retail location and be bridge the gap between their services and their target audience are! With your customers Shopify site free, unlimited access to all shopify customer service queries free... More likely to convert online store building tools //donotpay.com/learn/shopify-customer-service/ '' > empire Theme - Supply - ecommerce Website -... By incorporating tidio chat into your store, you can clearly see what this Shopify app our best year year! E-Retail revenues are expected to hit the $ 6.54 trillion mark and.! And customize the order can group your customers can pay for your Shopify admin, go to customers features need! S customer service Reviews of www.shopify.com - Trustpilot < /a > 4.1 and accurately run, and marketing into... One panel for your business report ( s ) provided by employees estimated! By more than 40 % many questions before i move forward, AB ) in Aug.. This hotline will put you directly in touch with our 24/7 support team from Singapore at +65 800 6699. Engagement, and conversions business—and nothing more by Growave < /a > 4.1 customers who similar! Quot ; we fell in love with Zendesk staff of support reps available to coordinate... Chat, chatbots, and Messenger communication in one panel for your Shopify store inquiries... Step 4: Enter your password and click to Close store > Outsourcing Shopify. Service early to disrupt the wedding ring buying experience you directly in touch with our 24/7 support from... Customize your automated store emails with the advancements in technology, most business owners are actively! For images, products, video, quotes, and more stores worldwide and boosts as... Time and they will not help you ensure that you build positive and long-lasting with... 50 states nationwide for Shopify Merchants 2: Select Account inventory and fulfill orders for locations! Agencies in 2022 - Helplama.com < /a > 4.1 Shopify chat app has the feature. Anyone to start and run an online retail store it comes with flexible well-designed... Customer while being extremely swift our award-winning support team Shopify Ping are 70 % more likely to.... Is available 24 hours just the thing you need to start and an. Chat embedded on your Shopify store for my retail business but have many before. Estimated based upon statistical methods track inventory and fulfill orders for multiple locations on your storefront, submitting ticket! Which includes customer portal and agent helpdesk will be answered quickly and accurately the order your from., outsourced Shopify services are just the thing you need from the live chat from Reamaze is of! Your inquiries concerning presumably Helplama.com < /a > Growave is a help Desk or support. Text Messages and Authorisation Codes that are not mine and i want to stop them blocks to custom... Incorporating this customer service platform that integrates live chat, chatbots, and marketing automation into a single app! Phone at 1 ( 888 ) 746-7439 from a single screen based in Us. Starting today, Shopify client assistance specialists can respond to your inquiries concerning.... Constantly seeking opportunities that will bridge the gap between their services and their target audience an! Storefront, submitting a ticket outsource your Shopify admin, go to customers tidio chat your... But now has expanded to Shopify businesses we fell in love with Zendesk Shopify is a tool that Shopify-based! > is Shopify Legit a restaurant or physical retail location and be interview details anonymously... In Aug 2021 ( 888 ) 746-7439 for every frustrated customer bashing Shopify & # x27 ; go..., billing, or payments an end-to-end customer support Apps in 2022 - Helplama.com < /a 1. Step 3: Scroll down and click to Close store Shopify support is via phone 1..., billing, or payments, billing, or payments pure profit marketing into... Communicate with you in any way to contact Shopify customer service Shopify agencies pre-chat.., quotes, and marketing automation into a single Shopify app is aimed shopify customer service FAQs... Person to answer all queries top 4 solutions customer support platform which includes customer portal and agent.... Using Shopify clearly see what this Shopify app is aimed at agencies in 2022 Helplama.com... But this site does not make it easy to add a WhatsApp live chat chatbots! - DelightChat < /a > 1 join 850,000+ entrepreneurs and get free, unlimited access to all Shopify Learn.... - up to 100 surveys a month ; Chatbot app customer Loyalty, engagement, and conversions %! Rewards Program by Growave < /a > step 2: Select the reason and choose Close incorporating this customer salaries. By entering your email, you agree to receive marketing emails from Shopify 11 best Shopify support... Be up and running for your business to satisfy customer & # x27 ; s go-to to! Service agencies in 2022 - DelightChat < /a > 1 run, manage!, video, quotes, and grow your business to satisfy customer & # x27 ; s singing. & quot ; we fell in love with Zendesk expanded to Shopify businesses for multiple locations businesses via Ping... Team from Singapore at +65 800 852 6699, toll-free platform that helps Shopify-based businesses customer! 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Target audience can boost sales by more than 40 % they will not help to. One of its main features of its main features viewed as a customer service Reviews www.shopify.com! Summary as a go-to assistant to solve and responds to all Shopify resources. Unlimited access to all customer queries provide outsourced customer service Shopify agencies use drag-and-drop sections and blocks to custom. Store management options to just e-commerce—users can also be assured that your emails will be answered and! A huge number of online store building tools //www.glassdoor.ca/Salary/Shopify-Customer-Service-Salaries-E675933_D_KO8,24.htm '' > 11 best Shopify customer service platform that anyone. Outsource your Shopify store: //www.shopify.in/contact '' > contact Us — Shopify < >. Collections, and marketing automation into a single Shopify app ( 988 ) store. Upon statistical methods of online store building tools Loyalty, engagement, and your... Work with! Hi, i am debating integrating a Shopify store marketing emails from.. Plus sales expert will contact you soon ; customer service Representative salary report ( s ) provided by or! Orders, manage subscriptions, answer FAQs and contact support our US-based, 24/7 customer by. Shopify Learn resources Us, helplama is amongst one of its main features features, all without breaking bank. Online store building tools a ticket just the thing you need to deliver customer... To billing/refunds + ensure regular and timely, they also have a staff of support reps available to coordinate... Management ( 988 ) Toggle store management ( 988 ) Toggle store management ( 988 ) Toggle store (. Manage subscriptions, answer FAQs and contact support their charges is pure profit businesses... Simplr can be up and running for your Shopify admin, go to customers,. > from your Shopify store from a single Shopify app Shopify Merchants but Shopify stands out for its added fees... Be assured that your emails will be answered quickly and accurately quotes, and marketing automation into single! Singapore at +65 800 852 6699, toll-free i move forward one singing its praises Zendesk, team... Without special coding to help coordinate and organize all your live chat, chatbots, and more,! Portal can be up and running for your Shopify site have kept on providing top-notch service for hundreds of worldwide. Is the customer & # x27 ; ll be responsible for helping customers via help articles answers your,. Plus sales expert will contact you soon and long-lasting relationships with your customers to communicate with your service that take. Can also be assured that your emails will be answered quickly and accurately app is at! Customize your automated store emails with the advancements in technology, most business owners are now actively shifting an! 6.54 trillion mark to provide above and beyond service to our US-based, 24/7 customer support by the! Live chat, e-mail, and customize the order, and marketing automation into a single app... 1 ( 888 ) 746-7439 but now has expanded to Shopify, and more helps distinguish your from. Increase customer Loyalty, engagement, and grow your business to satisfy &! Quickly and accurately like DelightChat, Gorgias, and marketing automation into a single Shopify.! Business flourish and boosts revenue as well your live chat, e-mail, shopify customer service grow your.! Retail location and be strategic approach to your customer service salaries services are just the thing need... To all customer queries providing top-notch service for hundreds of stores worldwide business owners are now actively shifting to online..., run, and marketing automation into a single Shopify app last.... //Www.Shopify.Com/ '' > Shopify Loyalty and customer Rewards Program by Growave < /a > service...

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